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Owner of Tap n Flow Ltd.

Tap ‘n Flow Ltd becomes a Which? Trusted Trader

Tap ‘n Flow Ltd can proudly call itself a Which? Trusted Trader, having recently passed a rigorous assessment that recognises reputable traders.

Consumers in the Surrey Hills & West Sussex areas can have confidence when using Tap ‘n Flow Ltd due to their Which? Trusted Traders endorsement. In order to become a Which? Trusted Trader, Tap ‘n Flow Ltd successfully passed the endorsement process, including a visit by a professional Which? Trusted Traders assessor, with extensive trading standards experience, as well as a company credit check and customer references.

David Martin, the business owner of Tap ‘n Flow Ltd said:

“Just about everyone is likely to have heard of Which? and trust their expertise & judgment.  I am extremely pleased to say that they have fully endorsed our services and look forward to their continuing support in the future.  Thank you.”

Raj Kakar-Clayton, Managing Director of Which? Trusted Traders, said:

“We are delighted to announce Tap ‘n Flow as a Which? Trusted Trader. Our service gives consumers the confidence to make the right choices when it comes to finding skilled professionals and we’re pleased to be able to give traders the chance to distinguish themselves from their peers. This scheme is a valuable and free resource for consumers.”

Which? have been testing products and services and awarding ‘Best Buy’ icons for over 50 years. The Which? Trusted Traders scheme captures this spirit to give consumers the same reassurance when choosing a trader.

Which? Trusted Traders offers additional peace of mind for consumers as they can also benefit from free dispute resolution from independent provider Dispute Resolution Ombudsman, should any issues arise between a trader and customer.

To find out more about Which? Trusted Traders, go to

Top tips

All you folks with oil fired boilers out there, keep your heating on 24 hours a day when the temperature is below -4 or more. It helps keep the oil moving in the external pipework to stop it from freezing up and not flowing properly to the burner.

Are you an SME? Worried about GDPR? Try the test.

In May this year there is the deadline for GDPR compliance – so it would appear!

This may help you, as just about every small company (like our’s) will be processing personal data electronically and may mean you need to register with the ICO.

Today, the EU definition of “personal data” is set out in the Data Protection Directive 95/46/EC. It defines personal data as “any information relating to an identified or identifiable natural person”.  This company certainly does process personal data, but do I actually need to register?

After some digging around I found this on the ICO website, it’s an interactive a self-assessment questionnaire that guides you through the process of determining if you do have to register:

ICO GDPR Self-assessment


After that, there are seven other check-lists you may need to complete. More than one may apply – they are as follows:
  • Data controllers
  • Data processors
  • Information security
  • Direct marketing
  • Records management
  • Data sharing and subject access
  • CCTV

Of course, you can still register voluntarily, but this will tell you if you need to.  If you do, it means you’ll probably be committed to a lot more work in becoming compliant.  If so there is some more guidance:

Small business guidance

Refurbishing your bathroom & ceiling? Is it artexed?


At some point, most householders will think about this. Or maybe updating the kitchen. They then might want to put in new LED lighting and start thinking about drilling holes in the ceiling.

At this point, stop!

Is your ceiling artexed?

If so, it may well contain asbestos.

Asbestos is a hazardous substance that causes ill-health to anyone who disturbs or damages it. Once disturbed, minuscule asbestos fibres are released into the air, which are then inhaled and have the potential to cause serious long-term damage to people’s health.


One of the key uses for asbestos was in textured coatings, like Artex, which were used to create decorative finishes on ceilings and walls. It was particularly popular in the 1970s and 1980s.

So before you start stripping down ceiling, & cutting it apart willy-nilly, just think of the possible dangers involved.  You may want to check it first, which can cost as little as £35.

Here are some useful links for more information:


Asbestos in artexed ceilings

removal of artex


So, be warned!


Timely reminder!

It’s about time I started again on a blog!

It’s the time of year when you should think about closing the supply to your garden tap.  You should find a separate stopcock to the supply in your house (maybe under the kitchen sink).  Once you’ve closed that then open the garden tap to drain any water left in the pipe.  This will stop any water expanding (when it would otherwise freeze during the winter period).  So hopefully next spring you should have no leaks.

You might also cover it for good measure, a couple of pairs of old socks would do, but you can also buy outside tap covers from most garden supply centres and other outlets.


Blue water from your tap?!

Have you ever had blue water coming out of your kitchen tap?

Although it is not recommended that blue toilet blocks be placed in the cistern, some people still do this. However, this practice has highlighted a problem that sometimes occurs if the w/c was incorrectly setup. If you’ve ever seen the above problem then it is likely that the inlet valve is not working correctly, the overflow pipe is set too low and there is a no air gap between the inlet valve CL mark & the overflow pipe.

Take a look at the link below to see if your loo is correctly setup (even if you haven’t seen any “blue water”)

If you need any help then call Tap n Flow (or hit the contact us button above and fill in your details).